Nov
Valeria Lezhenina
Head of client support · Cambodia real estate consultant at NovAsia
Valeria Lezhenina is the head of client support and a Cambodia real estate consultant at NovAsia. For an investor, she is the person you talk to throughout the journey: from the first question about budget and goal to booking and the deal. Valeria has lived and worked in Cambodia for years and understands the local market from the inside.
What Valeria does
Valeria is the main link between the client, Elvira, the local team and developers. She guides the investor through the whole process and stays your constant point of contact, so you always have a clear place to turn.
- Runs consultations and helps define your goal and budget.
- Coordinates property selection for your specific objective.
- Explains payment plans and installment terms.
- Helps compare projects against each other.
- Coordinates online and offline viewings.
- Supports the client through to booking and the deal.
Experience in Cambodia
Valeria has lived and worked in Cambodia for years and has extensive experience in marketing and sales. This combination — knowledge of the local market and the ability to build clear communication — helps an investor go through the journey without unnecessary stress and with a clear understanding of every step.
Role in the NovAsia team
Within the NovAsia expert team, the roles are divided as follows: Valeria leads client support and remains your main point of contact, Elvira Shamuratova is responsible for local expertise and work with properties on the ground, and the infrastructure of Pointer Property comes in for operations in Phnom Penh. Throughout, you deal with a single team.
Contact Valeria
Valeria's direct contacts for NovAsia clients. The general NovAsia channels remain separate.
- Phone / WhatsApp (Cambodia): +855 87 985 560 · message on WhatsApp
- Instagram: @________l_e_r_a________
Articles & Insights by Valeria Lezhenina
Before reserving, bring the conversation back to one apartment
After several offers and viewings, which apartment are you about to reserve? Bringing the selection and its payment conditions into one clear discussion.
Reopening a Cambodia property search after a pause
An old shortlist can still explain your preferences without confirming today's terms. How I would restart a Cambodia search around what has actually changed.
The buyer should not be passed around after completion
How post-purchase support can route an owner's question to the right party, carry the context with it and close the handover without pretending one adviser is responsible for every service.
A Phnom Penh office is a new brief, not a substitute apartment
An office presentation can change a buyer's interest. Before comparing the numbers, the purpose of the Cambodia purchase needs another look.
A useful recap needs more than “all clear”
Why one concise post-call summary is more useful than several vague confirmations: it preserves what was agreed, what remains open and who owns the next action.
One point of contact, different kinds of expertise
When a Cambodia property question needs local input, how should it be passed on? My client-support role alongside Elvira, with clear limits to each responsibility.
When the purchase depends on selling another property
How to coordinate a purchase that relies on a separate sale without pretending one adviser controls both transactions, their timing or the decisions of other parties.
Read changes as one offer, not a trail of messages
When price, furnishing and timing change across a negotiation, rebuild the current terms as one coherent offer instead of combining the most attractive version of each.
Changing the display currency does not change the commitment
A convenient currency conversion can help a buyer understand the budget, but it should never become confused with the actual contractual amount or payment instruction.
When two specialists give different answers
How to use professional disagreement constructively by separating the question, the evidence and the specialist's remit instead of choosing the most confident answer.
A screenshot of a price leaves out the conversation
How to reconstruct a price from a screenshot by identifying the unit, date, source and offer scope before deciding whether two property prices are really comparable.
Silence in a property conversation is not a decision
How to handle a buyer's pause without treating it as consent, rejection or a psychological clue, and how to keep follow-up useful rather than intrusive.
A buyer should not have to defend their budget
A property budget is a working constraint, not a test of seriousness. The useful conversation is about what the figure includes and which compromises the buyer would actually accept.
A reply is not always an answer
How to tell whether a seller's message actually resolves the buyer's question, and how to keep the remaining uncertainty visible without turning every follow-up into a dispute.
A backup option needs a reason of its own
How to build a backup around a specific uncertainty such as timing, availability or an unconfirmed condition, instead of searching for a second favourite property just in case.
The developer answered. Did the answer resolve your question?
How I help turn a broad question about a Cambodian property into a precise request about one offer, one condition and the document that records it.
Buying for an adult child without choosing their daily life
How to separate financial participation from day-to-day housing needs when parents buy for an adult child, without turning either side's priorities into a veto by default.
One appealing detail can redraw the whole search
How to tell the difference between a genuine change of priority and a moment when one beautiful feature has pushed the rest of the housing brief out of sight.
Saying clearly what I cannot confirm
Why an explicit limit is more useful than a confident paraphrase, and how an unconfirmed promise can be turned into a precise verification task.
A change request after choosing the apartment
How to revisit a property choice after agreement without pretending earlier commitments disappeared, and how to identify what the buyer is actually trying to change.
Ready to discuss your objective? Tell us your goal and budget — Valeria and the team will match a property and guide you through every stage.
Profile updated: 22 June 2026.