NovOwner support after purchase
Buying the apartment isn't the finish line — it's the start of ownership. Next the property has to be handed over, furnished if needed, prepared for rental, let to a tenant, maintained, and one day valued and sold. Honestly: some of these we coordinate through our local partner network, some are delivered directly by the building's management company or the developer, and almost everything depends on the specific project and is arranged separately. We don't claim every service is included in the purchase — but we'll point you to who to approach and what is actually available for your unit.
How to read the labels below: on request — the service can be arranged but isn't automatically part of the purchase; separate contract — arranged directly with the provider; depends on the project — availability and terms vary by property. We confirm the exact set for your apartment individually.
Owner journey: stage by stage
Pick the current stage and open the relevant checklist or guide. NovAsia provides information and coordination within the agreed scope, but is not the property manager, landlord, insurer, tax agent, lawyer or engineer.
- Before handover. What must be ready before inspection and final payment? → property viewing checklist
- Handover. What must I inspect, measure and record in writing? → handover, defects and warranty
- Registration. What evidence shows the title/registration step is complete? → registry and official records
- Setup. What accounts, insurance, rules and warranties start now? → owner calendar
- Rent-ready. What must be completed before marketing to tenants? → rent-ready checklist
- Lease. What should the landlord's agreement cover? → landlord lease checklist
- Management. What does the manager do, charge and report? → management agreement
- Ongoing ownership. What repeats monthly, quarterly and annually? → owner calendar
- Change or problem. What if there is a defect, delay or dispute? → delay and cancellation
- Exit and estate. How do I prepare resale, assignment or inheritance records? → resale and exit strategy
Handover and start of ownership
Property handover
When the developer is ready to hand over the unit, the property is inspected: area, fit-out and finish quality are checked against the contract, defects are recorded (a snag list) and the acceptance act is signed. For a remote purchase, a trusted representative can carry out the handover. The process itself and responsibility for fixing defects are defined by the developer and the contract.
Photo and video inspection
If you can't be there in person, the condition of the apartment at handover can be documented with photos and video — useful both for acceptance and as a baseline before letting it out. Arranged on request through a local partner.
Preparation for use
Furnishing and fit-out
Some projects are handed over already furnished and equipped (a developer furniture package), some are not. If a package isn't included, furnishing can be arranged separately — from a ready-made set to a bespoke selection. What exactly is included in your project we verify against the contract and specification.
Rental preparation
Before letting, the unit is brought to a rent-ready state: completing the fit-out, cleaning, photography for the listing, and setting a rate against the district market. How the rental market, vacancy and what actually raises the rate work — in our breakdown of rental and income programs.
Rental and management
Tenant search
Listing the property, viewings, tenant screening and drawing up the lease. In some projects this is handled by the building's management company or the income-program operator; in others it's arranged through the partner network on request. The rental rate is a market reference, not a guarantee.
Property management
Day-to-day management: collecting rent, communicating with the tenant, minor repairs, monitoring management-fee and sinking-fund payments, and reporting to the owner. Many condominiums have their own management company; separate management for letting is arranged by contract with an operator. If the project runs a guaranteed rental program (GRR), management within it is provided by the program operator — we always state the counterparty in the project profile.
Valuation and exit
Valuation
A reference for the property's current market value before a sale or to understand the trend. We don't run automated valuation or present an "estimated price" as fact — a specific valuation can be prepared on request by a local partner based on comparable deals and listings.
Resale and exit
Sale on the open market, assignment before handover, or sale under the developer's buy-back program. Each path has its own timelines, fees, taxes and predictability. A full breakdown of the three exit scenarios is on the "Resale and exit strategy" page.
Who is responsible for what
So there's never a false sense that "someone will handle it", the roles for each task are separated. A property manager or adviser may not exist at all — then the task stays with the owner and the professional they appoint.
| Task | Owner | Developer / seller | Property manager | Independent professional | NovAsia |
|---|---|---|---|---|---|
| Contractual delivery | reviews and accepts with advice | performs contractual obligations | may coordinate if contracted | lawyer/engineer reviews | information and coordination only |
| Defect inspection | appoints and records | remedies per contract | may provide access | inspector/engineer | does not certify condition |
| Letting | approves strategy and tenant | normally none after delivery | performs only if contracted | legal/tax review as needed | not the landlord |
| Tax and compliance | remains responsible | supplies relevant documents | reports only if contracted | tax/legal adviser | not a tax agent |
| Insurance | selects and maintains cover | supplies building information | assists only if contracted | insurer/broker/adviser | not an insurer |
| Resale / assignment | decides and authorises | consent if the contract requires | supplies records if contracted | legal/tax/valuation review | information and coordination only |
Owner record pack
Keep one controlled folder — you'll need it for letting, repairs, tax, an insurance claim and especially at resale:
- reservation, SPA, amendments and appendices;
- payment evidence and the final account;
- title/registration documents and professional translations;
- handover record, measurements, photos and defect log;
- warranties, manuals and key/access inventory;
- building rules, fee schedules and management contacts;
- insurance policies and claims history;
- lease, tenant inventory, deposits and notices;
- management agreement, statements and approvals;
- tax and professional advice records;
- resale, assignment, power-of-attorney and estate documents as applicable.
Do not upload this whole pack through a general enquiry form. Share only the minimum required documents, through an approved secure channel. For urgent safety matters, use building contacts or emergency services — this section is not an emergency channel.
How it works in practice
Any after-purchase support request goes through us personally: you tell us what you need for a specific unit, we verify the real availability and terms, and bring in the right provider — the building's management company, the program operator or a local partner. We don't present as available a service the team doesn't actually deliver, and we don't take on obligations on behalf of a third party. The main contact for support is Valeria Lezhenina.
Already own a unit, or planning a purchase and thinking about letting? Message the bot with what you need — handover, furnishing, rental, management or sale — and we'll honestly tell you what's available for your project and on what terms.
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