NovPrivacy Policy
This policy explains what data NovAsia (novasia.estate) collects when you use the site, fill in the quiz or message our bot, how we use that data and who we share it with. We try to collect only what's needed to answer your request, and not to share data with third parties beyond what's described below.
What data we collect
We collect data you provide voluntarily and anonymised technical data:
- Contact and questionnaire data. When you take the quiz, fill in a form or message the bot: a name or handle, a contact (Telegram, phone or email), and your questionnaire answers — investment goal, budget, timeline, country of residence.
- Correspondence data. The content of your messages to us on Telegram when you get in touch for a consultation.
- Technical analytics data. Anonymised visit statistics via Yandex Metrica: pages, referral source, UTM tags, device, approximate region, on-page actions (including the session-replay tool). This data is used in aggregate.
We do not request or ask you to send passport details, bank details, passwords or other sensitive information via the site or bot.
Why we use the data
- To get in touch and answer your request, and to prepare a personal selection of properties.
- To understand your task (goal, budget, timeline) and offer relevant options.
- To pass your request to the partner in Phnom Penh for offline support — only after you get in touch and only to the extent needed for the deal.
- To improve the site and content based on anonymised analytics.
Legal basis
We process your contact and questionnaire data on the basis of your consent, which you give by submitting a form, the quiz or a message to the bot in order to receive a consultation. You can withdraw consent at any time by writing to us (see "Your rights").
Who we share data with
We do not sell your data. Sharing happens only in the following cases:
- The partner in Phnom Penh. For offline deal support (viewings, communication with the developer) — after you get in touch.
- Processor services. We use third-party services to run the funnel: automation systems and spreadsheets to store requests, the Telegram platform for communication, and Yandex Metrica for analytics. These services process data under their own rules.
We do not pass the partner's contact directly to you, and we do not pass your data to third-party advertisers.
Storage and protection
Request data is stored in secured services with account-based access. We keep data for as long as needed to handle your request and maintain a history of enquiries, after which we delete or anonymise it. We take reasonable measures to protect data, but no method of transmission over the internet can be guaranteed 100% secure.
Cookies and analytics
The site uses cookies and similar technologies for operation and analytics. Read more in the Cookie Policy. You can manage cookies via the consent banner and your browser settings. Analytics cookies (Yandex Metrica) are enabled in line with your choice.
Your rights
You can request access to your data, its correction or deletion, and withdraw consent to processing. To do so, write to us on Telegram @novasiadmin or by email info@novasia.estate. We'll respond within a reasonable time.
Changes to the policy
We may update this policy. The current version is always available on this page with the date of the last update at the top. We try to highlight material changes clearly.