Denpasar reports 57 consumer disputes resolved by mid-October

In brief: Denpasar’s consumer dispute service has already resolved more cases than in 2025. Foreign consumers also use it, with eligibility determined by the particular dispute and the parties’ status.

A free service, with limited information on case outcomes

BaliPost reported on 19 October that Denpasar BPSK had resolved 57 disputes by 14 October 2026, compared with 40 during all of 2025. Its deputy chair confirmed that the service is free.

The figures compare part of 2026 with a full previous year. Without a breakdown of decisions and compensation paid, they do not reveal consumers’ success rate or establish that violations of consumer rights have become more widespread in Bali.

For someone with a complaint, the initial step described by Bali’s provincial industry and trade department, Disperindag, is to raise it with the seller or service provider. Its guidance, published on 6 April 2022, directs unresolved complaints to BPSK and identifies a secretariat at the provincial Disperindag office in Denpasar. Confirm the current submission channel, required documents and accepted language with that secretariat.

Contract eligibility and the 21-working-day decision rule

BPSK stands for Badan Penyelesaian Sengketa Konsumen, a body for resolving disputes between consumers and businesses. Indonesia’s Consumer Protection Law No. 8/1999 defines consumers as end users of goods or services for personal and related needs, excluding resale. It provides for mediation, conciliation and arbitration through BPSK. A payment dispute alone does not establish that a contract falls within this framework.

Before filing, confirm that Denpasar BPSK can handle the subject matter and territorial scope of the complaint. A property or investment agreement needs its own assessment: the existence of a consumer dispute service provides no blanket assurance that it can hear every ownership or contractual claim.

Article 55 allows BPSK up to 21 working days after receiving a claim to issue its decision. This is not a guaranteed refund timetable, and the law allows a court challenge to the decision.