How to Update Your KITAS After Getting a New Passport

Why a new passport must be reflected in your KITAS records

Your replacement passport has arrived, yet your Indonesian stay-permit record may still carry the number of the one it replaced. The mismatch can be easy to overlook until a flight comes up. Receiving a new travel document from your own government does not, on its own, establish that Indonesian Immigration has updated its record.

An ITAS is Indonesia's temporary stay permit; KITAS remains the name many residents use for the permit or its electronic proof. For someone whose underlying residence arrangement is unchanged, the relevant service is mutasi paspor, a change to the passport information associated with the permit. It should not be confused with applying for a new visa or renewing the ITAS itself.

Ngurah Rai Immigration in Bali publishes a sponsor-account application for this change, followed by immigration verification. The practical starting point is therefore the existing permit: is it still active, and who can access the application linked to it? Those answers matter more than where the replacement passport was issued.

Check your ITAS and old passport before applying

An active permit and an outdated passport reference can exist at the same time. For example, a resident might have months remaining on an employment ITAS while the eVisa record still points to a cancelled travel document. That is a data-reconciliation problem; it is not evidence by itself that the residence permission has disappeared.

Place the old and new passport bio pages alongside the ITAS confirmation and the original eVisa correspondence. Match the holder's name, date of birth and nationality, then record both passport numbers and the new expiry date. Look at the ITAS reference and its own expiry separately. A genuine name change, inconsistent date of birth or nationality change requires more care than editing a document number.

Ngurah Rai asks for the page showing the latest stay permission in the previous passport. With some electronic records that page may be blank or absent. Keep the records you do have and ask the office handling your permit how to address that gap. Supplying an unrelated page simply to complete an upload field could make the application harder to assess.

The passport, the right to remain in Indonesia and the right to return after an international trip each have their own validity checks. Passport replacement does not extend an ITAS. Nor should a valid ITAS be treated as proof that the associated re-entry permission, known as IMK or MERP, covers the dates you plan to travel.

Documents for mutasi paspor in Bali: standard and family cases

Ngurah Rai Immigration's published mutasi paspor requirements give a clear picture of what the case officer needs to connect. The basic file contains a request letter and identification for the sponsor, the biodata pages of both passports, the page showing the last stay permission in the old passport, evidence of the ITAS or ITAP, and the associated eVisa. The office specifies colour scans of original documents.

The two passport pages serve different purposes. The previous document establishes the link to the existing immigration record; the replacement supplies the number and expiry to be recorded. Blurry images and cropped expiry dates can undermine that comparison. If the former passport was surrendered and no scan is available, do not assume another document will automatically be accepted as a substitute. The office handling the permit must explain what evidence it can use.

Family permits have additional requirements because the permit is linked to a relationship. Ngurah Rai lists marriage evidence for spousal cases and birth certificates for children, alongside relevant family members' passport biodata pages and their ITAS or ITAP where applicable. A child dependent on a foreign parent's permit may need the parent's record; an Indonesian spouse does not suddenly need to produce a foreigner's ITAS. The exact set follows the family relationship and the permit category.

For employment and investor permits, the sponsor relationship still needs to be documented. Be wary of recycling the entire checklist from an initial work-permit or KITAS application. Jakarta Pusat, for instance, publishes employment-specific evidence and power-of-attorney documents for its passport-change service. Those details illustrate local and category differences; they are not blanket requirements for every person applying through Ngurah Rai.

A resident whose permit is handled by another office, or whose case includes missing documents or additional identity changes, should obtain that office's current list before uploading. The Bali guidance is an authoritative example for its service, not a separate immigration law for the island.

How to submit a passport change in eVisa

The online workflow starts with the guarantor account associated with the existing stay permit. In Indonesian immigration terminology, that guarantor is the penjamin. For a company-sponsored employee, access may sit with an HR or immigration representative rather than the passport holder. Logging into an unrelated account may leave the relevant ITAS invisible even though it is active.

The official portal is evisa.imigrasi.go.id. Yogyakarta Immigration's guidance, published on 28 April 2026, describes the current menu route: My Application, choose the active permit, then Action → Change Data → Change of Passport. These are on-screen labels, not a promise that the interface will never change. The task remains an amendment to an existing permit record.

One small manual entry makes a substantial difference. Uploading a scan of the replacement passport does not populate the new passport number and expiry date for you. Both fields have to be entered, and Yogyakarta expressly warns that failing to update them results in automatic rejection. The person submitting should compare the typed values with the physical document, including easily confused characters.

The sponsor then uploads the supporting colour scans required by the responsible immigration office and submits the request. Ngurah Rai describes immigration verification followed by issuance. A submission confirmation, a pending application and an issued result are different things. Retain the registration number and official outcome so you can establish what happened without relying solely on an agent's message saying the application is finished.

Who handles mutasi paspor for work and family KITAS holders

The person who owns the new passport may not be the person authorised to submit the change. Ngurah Rai's process uses the penjamin account tied to the existing permit. The passport holder provides the documents and correct details, while the sponsor-side user needs access to the application and the authority to submit the request.

For an employment ITAS, the account might be managed by the employer's HR team or an authorised immigration administrator. Establish who controls the login, who signs the sponsor letter and where official messages are delivered. A third-party agent can assist, but an agent's reassurance is no substitute for identifying the sponsor and obtaining the application reference.

Family-based residents should trace the relationship recorded against the permit. A spouse's or parent's identity and the supporting marriage or birth certificate may need to match the application. Investor and other permit categories may use different account arrangements, so self-service access should never be assumed for everyone. If the original sponsor cannot be reached, ask the responsible immigration office how to proceed without creating an unauthorised account workaround.

How to verify that immigration accepted the new passport

An upload receipt proves that a request was sent, not that the passport record has been amended. The useful evidence is an identifiable application reference, an official outcome and the updated details available after processing. Compare the displayed passport number and expiry to the new physical passport, then verify the permit holder and the ITAS validity period.

Ngurah Rai tells applicants with Pending or Reject statuses to open the registration number for the reason. That distinction matters: a form may need correction, additional supporting evidence or further guidance from the handling office. A repeated submission without understanding the status can leave several records and no clear accepted outcome. Keep the decision notice and any updated document where you can retrieve them before travel.

The Ngurah Rai passport-mutation section describes the documents and approval stages but does not publish a single guaranteed turnaround time or a universal service price. A timeframe or fee quoted for KITAS renewal, or from a different immigration office, should not be presented as the cost or duration of this request. Obtain the current answer for your own application if departure is approaching.

New passport and KITAS: checks before departure and re-entry

International travel is often when a passport mismatch first becomes urgent. Your ticket is booked under the replacement document, yet the immigration system may still refer to the previous one. That does not prove a border officer will refuse you. It also offers no basis for promising that carrying two passports will resolve every check along the journey.

Think of three distinct permissions. The new passport has to meet the requirements of your route and destination. Your Indonesian ITAS must remain valid and its associated passport record should be updated. Finally, your permission to return to Indonesia—IMK or MERP—needs to cover your intended re-entry. Karawang Immigration explains that re-entry permission is what allows an ITAS or ITAP holder to travel abroad and return without losing the underlying residence status.

After a successful passport change, verify the re-entry record itself. Immigration guidance explains that re-entry permission may be granted together with a stay permit, but the published passport-update procedure does not establish that every existing MERP is automatically reissued or that everyone must request another one. The question is what your actual authorisation shows for the planned dates, not what someone else's permit happened to include.

A retained old passport and the confirmation of change can help explain the document history. Neither is a universal boarding or border-crossing guarantee. Where mutasi paspor remains Pending or Rejected, obtain case-specific instructions from the office responsible for your permit before departure. Ask the airline about its boarding-document requirements as a separate issue, especially when the itinerary includes transit or onward travel.

When the old passport is missing, your name changed or the request failed

Routine passport replacement assumes that the old document, or usable copies of it, can be produced. Some consulates retain the old passport, leaving the holder without its biodata page or the page showing the latest stay permission. Both appear in Ngurah Rai's published document list. If they are unavailable, the handling immigration office must advise what evidence it will accept; a consular record of retention may be useful to discuss, but it is not listed as an automatic substitute.

A lost passport raises a separate set of issues. Police documentation and consular assistance may be involved, alongside immigration's decision about missing records. A name change or change of nationality is also more than a routine number update: the personal information underlying the permit may need a different process. Treating any of these cases as the standard Change of Passport submission risks leaving the real discrepancy unaddressed.

Replacing a passport while outside Indonesia brings travel logistics into the problem. The old passport number may remain in the Indonesian stay-permit record when the traveller approaches an airline check-in desk abroad. The Bali online procedure describes a sponsor application; it does not establish an accepted boarding workaround for every airport and nationality. Seek an answer from the office handling the permit and from the relevant carrier before travelling.

If the portal rejects a request, retain its registration number and recorded reason. An inaccessible sponsor account or an imminent flight makes timely guidance more valuable than guessing at the next submission. Ngurah Rai's published mutasi paspor section does not state a universal seven-day reporting deadline or automatic fixed penalty. The correct response depends on the person's status, the documents available and the instructions of the competent immigration office at the time.