My buyer journey
This gathers your progress across eight areas of buying: from goal and readiness to key handover. The tracker shows what you have already marked in our tools and suggests the next step. It is not a deal-readiness assessment, an approval or a document review — only your own local marks.
A mark should represent a verifiable outcome
Opening a page, completing a calculator and obtaining a document are different levels of progress. For each action, distinguish between started, received, under review, confirmed and blocked. An uploaded SPA, for example, does not mean that the contracting party, unit description and exit clauses have been checked.
Close a stage only against a named outcome and evidence: a document, calculation, written answer or registered action. Completing an activity should not automatically advance every later stage.
Attach the journey to one specific transaction
At the beginning of the overview, record the buyer, project, unit code, SPA seller, offer date and expiry, currency, selected payment plan and draft-contract version. If several apartments are being compared, each needs a separate journey; marks from one project must not carry across to another.
When the unit, contracting party, price, payment schedule or SPA version changes, return every dependent stage to re-check. A copied overview should display its creation date and identifiers so that it remains clear which offer the marks described.
What should be complete before reservation
Before sending a reservation payment, identify the exact unit, total price, offer expiry, included specification and selected schedule. The reservation agreement should name the seller and payee, amount, unit-hold period, treatment of the payment against the price, refund or retention conditions, SPA deadline and what happens if review reveals an unacceptable risk.
Treat the stage as complete only after receiving the signed document, verifying the payment details and obtaining a receipt that identifies the unit. A verbal promise to preserve the price or refund the money is not a substitute for a written term.
When to stop and re-check
Even with many marks, return to a specialist if a project has:
- a source conflict or "not found" on material fields;
- an unconfirmed current price or unit availability;
- a handover payment not stress-tested;
- an SPA or reservation without independent legal review;
- an unclear title or ownership route;
- GRR or buyback without a named obligated party and a signed contract;
- unresolved reserve, cash-flow or document issues in the readiness self-check.
Keys and registered ownership are separate milestones
In the buyer journey, possession and registration should have separate dates and separate evidence. The handover record and keys establish physical access; registration closes only when the official result for the chosen ownership route has been checked against the owner, building and unit.
For the selected ownership structure, track separately whether the transfer documents are ready, the application and required documents have been filed, fees are evidenced, registration is complete and the final certificate has been checked against the owner's name, building and unit. Where another legal route applies, name its actual documents rather than grouping everything under one generic title status.
Close the journey with a complete owner file
After handover, retain the SPA and annexes, amendments, payment evidence, receipts, handover documents, defect record and closure evidence, warranties, inventory, building rules, ownership documents and tax confirmations in one file. Give every item a date, version, issuer and link to the specific unit.
Add future control dates for warranty expiry, service charge, tax, planned inspection, insurance renewal and review of rental or management performance. The buyer journey ends not with the last mark, but with a reproducible owner dossier and a clear calendar of obligations.
What should be complete before signing handover
Inspect the contracted unit against the plan, specification and furnishing list. Record defects, photographs, the responsible party, remedy deadline and closure evidence; separately obtain meter readings, keys and access cards, inventory, warranties, building rules, management contacts and the service-charge start date.
Before signing, define the consequence of each possible outcome: acceptance without reservations, acceptance with an open defect list, refusal to accept, or key collection without confirming full seller performance. Link each outcome to the remaining payment, remedy deadline and closure document under the actual SPA so that one signature does not erase unresolved claims.
What to verify before every later payment
Before each transfer, confirm the contractual date or achieved milestone, amount and currency, legal payee, current bank details, credit of the previous payment and the new outstanding balance. Where payment depends on construction progress, retain the evidence required by the SPA rather than relying only on a marketing update.
Article 555 of Cambodia's Civil Code requires the buyer to pay the agreed price at the time and place agreed in the contract. If a title conflict, significant performance risk or possible basis to defer payment emerges, do not decide from the tracker: Cambodian counsel should review the contractual and legal remedy before the due date.
What should be complete before SPA signing
Independent review should connect the legal seller, its authority, the selected unit, the project's land basis, the available ownership route and any restrictions applying to the foreign buyer. The SPA and annexes should align on price, measurement basis, layout, specification, payment schedule, handover, delay, termination, refund, defect remedy and dispute resolution.
Article 531 of Cambodia's Civil Code places an obligation on the seller to transfer the right being sold. The stage outcome is therefore not merely a signature, but a documented chain from the contracting party to the right it promises to transfer for the identified property.
Ready to discuss your stage? Contact us — the team will suggest the next step and what to request from the developer.
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